Updated on 01/03/2025

Your attention is specifically drawn to clause 14 (Limitation of Liability), which contains important provisions regarding our legal responsibility.

1. ABOUT US

1.1 Company details: Team Experiences is a trading name of Stadsarrangement, a company registered in the Netherlands under company number 61796050. Our UK office is located at 86–90 Paul Street, London, EC2A 4NE.

1.2 Contacting us: you may contact us by telephone at +44 (0)2045 387611 (London office), by email at info@teamexperiences.co.uk, or via our website at www.teamexperiences.co.uk. For any formal notices required under the Contract, please refer to clause 17.2 below.

2. BASIS OF CONTRACT

2.1 Application of Terms: these terms and conditions (the “Terms”) apply to your order and to our provision of services (the “Services”) and, together, they form the contract between you and us (the “Contract”). These Terms apply to the exclusion of any other terms that you may seek to impose or incorporate, whether such terms are implied by trade, custom, practice, or previous dealings.

2.2 Entire Agreement: the Contract constitutes the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, representation, assurance, or warranty that is not expressly set out in the Contract.

3. QUOTATIONS, PLACING AN ORDER AND ACCEPTANCE

3.1 Enquiries and quotations: you may submit an enquiry via telephone, email, or through our website. Following your enquiry, we will issue a quotation outlining the proposed Services. All quotations are provided for information purposes only and do not constitute a binding legal offer. Unless otherwise stated, quotations remain valid for 28 days from the date of issue.

3.2 Placing an order: upon receipt of a quotation, you may place an order for the Services by telephone, email, or via our website. Each order you submit constitutes an offer to purchase the Services specified in the order, subject to these Terms.

3.3 Accuracy of information: it is your responsibility to ensure that the details of your order and any specifications provided are complete and accurate before submission.

3.4 Acknowledgement of order: upon receipt of your order, we may send you an email acknowledging that we have received it. Please note that this acknowledgement does not constitute acceptance of your order.

3.5 Acceptance and formation of contract: a binding contract will only be formed when we issue a written confirmation of your order (the “Order Confirmation”). The contract between you and us (the “Contract”) will take effect on the date of the Order Confirmation (the “Contract Date”) and will apply solely to the Services specified therein

3.6 Inability to accept your order: if we are unable to accept your order, we will notify you by email and no contract will be formed. If payment has already been made, a full refund will be issued.

4. FEES AND PAYMENT TERMS

4.1 Charges: In consideration of our provision of the Services, you agree to pay the applicable charges (the “Charges”) in accordance with this clause 4.

4.2 Quoted prices: the Charges are based on the prices stated in our most recent quotation, subject to any agreed amendments. Final Charges will be confirmed in the Order Confirmation. If you believe a mistake has been made in the calculation of the Charges, you must notify us without delay.

4.3 Changes to services: Should you request a change to the scope of the Services after we have accepted your order, and we agree to such change, the Charges will be adjusted accordingly.

4.4 Payment terms: Unless alternative payment arrangements have been expressly agreed in writing:

• For events taking place within two (2) months of the Contract Date, full payment is due within ten (10) working days of booking, unless the event date falls sooner, in which case payment must be made before the event.

• For events scheduled more than two (2) months from the Contract Date, a 50% deposit is due within ten (10) working days of signing the booking form, with the remaining 50% balance due no later than seven (7) calendar days before the event date.

4.5 Non payment and booking validity: A confirmed booking shall be deemed valid and scheduled to proceed as agreed, regardless of whether payment has been received. We reserve the right to cancel the Services in the event of non-payment; however, unless we have expressly notified you of such cancellation prior to the scheduled date, the booking will remain in effect, and you will remain fully liable for the agreed payment. Non-attendance by the customer does not release them from their payment obligation. Any unpaid amounts may be referred to a debt collection agency without further notice.

4.6 VAT: All Charges are exclusive of VAT. Where VAT is applicable, you agree to pay the additional amount at the prevailing rate, at the same time as the Charges.

4.7 In the event of pricing errors: While we take all reasonable care to ensure pricing accuracy, errors may occur.

• If the correct price is lower than the quoted price, you will be charged the lower amount.

• If the correct price is higher, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order. Your order will not be processed until we receive your instructions.

• If we are unable to reach you, the order will be treated as cancelled and we will notify you accordingly.

• If we inadvertently accept and process an order where a pricing error is obvious and should reasonably have been recognised by you as such, we reserve the right to cancel the provision of the Services and issue a full refund, without any further liability.

4.8 Payment obligation upon confirmation: Once an order has been confirmed (the customer has explicitly agreed to proceed with the booking whether verbally or in writing) full payment shall be due, regardless of the customer’s attendance, unless the booking is cancelled in accordance with the cancellation policy set out below.

5. CANCELLATION AND REFUND POLICIES

5.1 Customer cancellations: You may cancel the Contract at any time prior to the scheduled event date by notifying us in writing via email at info@teamexperiences.co.uk.

5.2 Refund entitlement: Your eligibility for a refund depends on the amount of notice provided prior to the event date. Unless cancellation is made with more than 52 weeks’ notice, you remain liable for the full Charges, subject to any applicable refund as set out below. Refunds are calculated based on the time remaining before the scheduled event at the time we receive your cancellation notice:

5.3 Set-off: We reserve the right to offset any refund payable to you against any outstanding amounts owed to us under the Contract.

6. SCOPE AND PERFORMANCE OF SERVICES

6.1 Descriptions and illustrations: Any descriptions, images, or illustrations featured on our website or in promotional materials are for general guidance only and are intended to provide a broad indication of the Services. They do not form part of the Contract and shall not be legally binding.

6.2 Compliance with Specification: Subject to our right to amend the specification (as set out in clause 6.3), we will deliver the Services in accordance with the specification detailed in the Order Confirmation. In most cases, the Services will consist of the organisation and facilitation of an event.

6.3 Amendments to Specification: We reserve the right to modify the specification of the Services, including after issuance of the Order Confirmation, where such amendments are required to comply with any applicable legal or regulatory obligations, or where the changes do not materially affect the nature or quality of the Services.

6.4 Duty of care: We warrant that the Services will be provided with reasonable care and skill in accordance with generally accepted industry standards.

6.5 Timing of performance: Subject to clause 7 (Health & Safety), the event date specified in the Order Confirmation shall be considered essential. However, you acknowledge that unforeseen circumstances may result in minor delays to the performance of the Services. While we will use reasonable endeavours to adhere to the agreed schedule, any failure to meet the precise timing of the Services shall not entitle you to terminate the Contract or hold us liable for any resulting loss or damage.

7. HEALTH & SAFETY

7.1 General safety commitment: The safety of our staff, contractors, and participants is of the utmost importance. All personnel engaged by us are instructed not to proceed with the provision of Services if, in their sole and absolute discretion, doing so would be unsafe or unlawful. As a condition of receiving the Services, you agree to respect and comply with any safety-related decisions made by our staff or contractors.

7.2 Exclusions and limitations of liability: Where our staff or contractors exercise their discretion under clause 7.1, we shall bear no liability for any resulting exclusion of participants from the event or for cancellation of the event, except where such exclusion or cancellation is directly caused by our wilful misconduct or negligence.

7.3 Right to refuse participation: 

Without limitation, we reserve the right to deny participation in the event, or any part of it, to individuals who:

• engage in behaviour that violates these Terms, or is otherwise dangerous or unlawful;
• are inadequately dressed, taking into account the nature of the event (participants are strongly advised to wear flat shoes and comfortable clothing; for outdoor events, weather-appropriate items such as waterproofs, umbrellas, and warm layers are recommended);
• are known to have, or are reasonably suspected of having, a medical condition that could pose an unreasonable risk to their health or safety by participating in the event; or
• are, or are reasonably believed to be, under the influence of alcohol or drugs.

7.4 Force Majeure and adverse weather: If the event, or any part of it, is cancelled due to adverse weather conditions or a force majeure event (including, but not limited to, war, terrorism, civil unrest, natural or nuclear disaster, industrial disputes, fire, technical failures, or any other circumstance beyond our reasonable control), we will use commercially reasonable efforts to reschedule the event or the affected portion to an alternative suitable date. This rescheduling shall be your sole remedy. If you choose to cancel instead, we will refund the price paid by you, less any reasonable and actual costs already incurred by us in relation to the performance of the Services up to the occurrence of the force majeure event.

8. YOUR OBLIGATIONS

8.1 Your obligations:

You are responsible for ensuring the following:

• The terms of your order are complete and accurate;

• You cooperate fully with us in all matters relating to the Services;

• All participants:

  • behave in a courteous and respectful manner at all times;

  • follow all instructions given by our staff or contractors;

  • have informed us in advance of any medical conditions that may affect their participation;

  • have read and signed our standard disclaimer form prior to taking part in the event. Please note that any participant who has not signed the disclaimer will not be permitted to participate, and we accept no liability for such exclusions;

  • are aware of our photography and recording policy (see clause 12.2) and inform us in advance if they do not wish to be photographed or recorded during the event.

In addition, you must ensure that:

• • We, along with our employees, agents, consultants, and subcontractors, are granted access to your premises, office facilities, and other locations as reasonably required for the performance of the Services;

  • You provide us with any information and materials we may reasonably require in order to deliver the Services, and that such information is complete and accurate in all material respects;

  • Your premises are suitably prepared for the delivery of the Services in accordance with our reasonable instructions;

  • All licences, consents, and permissions required for the Services are obtained and maintained in advance of the commencement date;

  • You comply with all applicable laws and regulations, including health and safety requirements;

  • Where applicable, you keep all equipment, documents, and materials provided by us (“Our Materials”) in safe custody at your own risk, maintain them in good condition, and refrain from disposing of or using them other than in accordance with our written instructions or authorisation.

8.2 Consequences of your default: If our ability to perform the Services is delayed or prevented due to your failure to comply with any of the obligations listed in clause 8.1 (“Your Default”):

• We may suspend performance of the Services until Your Default is remedied, and may rely on Your Default to relieve us from any obligation to perform, to the extent that Your Default prevents or delays our performance. In some cases, Your Default may entitle us to terminate the Contract in accordance with clause 15 (Termination);

• We shall not be liable for any costs or losses you incur, directly or indirectly, as a result of our failure or delay in performing the Services arising from Your Default;

• You shall reimburse us, upon written demand, for any reasonable costs or losses we incur as a direct or indirect result of Your Default.

 

9. SERVICES IN UK ONLY

9.1 Unfortunately, we are unable to perform the Services at locations outside the UK.

9.2 You may place an order for the Services from outside the UK, but this order must be for performance of the Services at a location in the UK.

10. INSURANCE

We maintain public liability insurance cover in the amount of £2million per claim. Enhanced insurance cover can usually be arranged by prior request. Additional terms and charges may apply.

11. INTELLECTUAL PROPERTY RIGHTS

11.1 All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us or our licensors.

11.2 You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you. For example if you have requested we customise our materials with your branding.

12. HOW WE MAY USE YOUR PERSONAL INFORMATION

12.1 We will use any personal information you provide to us to:

• provide the Services;
• process your payment for the Services; and
• inform you about similar services that we provide, but you may stop receiving these at any time by contacting us or following the opt-out link in the marketing emails we send to you.

12.2 Further details of how we will process personal information are set out in our privacy policy.

12.3 From time to time we photograph or record video of events for publicity purposes. If a participant does not want to feature in these photographs or recordings then they should notify us as soon as possible. Please ensure that your participants’ attention has been drawn to our Privacy Policy (linked above).

13. LIMITATION OF LIABILITY: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE

13.1 Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; and
• breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

13.2 Subject to clause 13.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

• loss of profits;
• loss of sales or business;
• loss of agreements or contracts;
• loss of anticipated savings;
• loss of use or corruption of software, data or information;
• loss of or damage to goodwill; and
• any indirect or consequential loss.

13.3 Subject to clause 13.1, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to 100% of the total Charges paid under the Contract.

13.4 We have given commitments as to compliance of the Services with the relevant specification in clause 6.2. In view of these commitments, the terms implied by sections 3 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

13.5 Unless you notify us that you intend to make a claim in respect of a breach of contract or law within the notice period, we shall have no liability for that breach of contract or law. The notice period starts on the day on which you became, or ought reasonably to have become, aware of the event (giving rise to the claim) having occurred and expires six months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

13.6 This clause 13 will survive termination of the Contract.

14. CONFIDENTIALITY

14.1 We each undertake that we will not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning one another’s business, affairs, customers, clients or suppliers, except as permitted by clause 14.2.

14.2 We each may disclose the other’s confidential information:

• to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 14; and
• as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

14.3 Each of us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.

15. TERMINATION

15.1 Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:

• you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within five working days of you being notified in writing to do so;
• you fail to pay any amount due under the Contract on the due date for payment;
• you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
• you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
• your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

15.2 Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.

15.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

16. COMMUNICATIONS BETWEEN US

16.1 When we refer to “in writing” in these Terms, this includes email.

16.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.

16.3 A notice or other communication is deemed to have been received:

• if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
• if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
• if sent by email, at 9.00 am the next working day after transmission.

16.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

16.5 The provisions of this clause 16 will not apply to the service of any proceedings or other documents in any legal action.

17. GENERAL

17.1 Anti-bribery. We comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption, including the Bribery Act 2010.

17.2 Assignment and transfer.

• We may assign or transfer our rights and obligations under the Contract to another entity.
• You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

17.3 Variation. Any variation of the Contract only has effect if it is in writing and signed by us (or our authorised representative).

17.4 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

17.5 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.6 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

17.7 Governing law and jurisdiction. The Contract is governed by Dutch law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the Dutch courts.